Extended Case Management Intern -Spring 2023

Job Description

Background The International Rescue Committee, Inc. (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people forced to flee from war or disaster. At work today in over 40 countries and 25 U.S cities, we restore safety, dignity and hope to millions who are uprooted and struggling to rebuild their lives. The IRC in Baltimore was established in 1999 and currently serves over 2,500 immigrants and refugees per year.

Scope of Work Extended case management interns will assist IRC’s extended services team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The extended services team assists clients with help needed to overcome barriers preventing them from accessing ELT, gainful employment, health care, or other community resources necessary to achieve integration. These barriers may include but are not limited to lack of childcare, limited transportation, language illiteracy, financial illiteracy, food insecurity, and unfamiliarity with U.S. work culture and customs. Interns will work directly with individual clients and families to assist with providing case management services.

Reports To Extended Services Supervisor or ECM Caseworker

Learning Objectives - Gain an understanding of the U.S. refugee resettlement process and services available to clients in Baltimore/Maryland. - Learn how to effectively facilitate and advocate for clients’ access to timely and culturally responsive supportive services. - Learn how to identify, adapt and create culturally appropriate educational and informative resources for clients.

Responsibilities - Assist clients who are not working by connecting them to some means of support such as SNAP, SSI, and/or TANF as quickly as possible. - In coordination with the ECM team, conduct orientation sessions on topics relevant to ECM clients such as, navigating public benefits, using public transportation, budgeting & financial counselling, accessing community resources, etc. - Assist clients with health care needs such as Medicaid/Medicare applications and follow up, MCO selections and enrolment, and with accessing health care services. - Making appropriate referrals to enable the client to access needed services such as ESL, Mental Health Resources, - Employment, and Immigration services. - Assist with service documentation through case-notes and case file maintenance. - Other duties as assigned.

Qualifications

•Prior experience and/or interest working with refugees, asylees and other migrant populations preferred. •Prior experience and/or interest in case management or social work preferred. •Ability to work independently and as a team member in a fast-paced, cross-cultural environment. •Flexible and reliable, with outstanding attention to detail. •Strong problem-solving skills. •Excellent communication and interpersonal skills. •Proficient in Microsoft Office applications (Word, Excel, Outlook) and we-based applications (databases, Box). •Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired. •Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore strongly preferred.

Position Details •Spring 2023 internships may be a combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities and may require occasional weekend and/or evening work. •When working remotely, interns will need access to a computer and must be willing to comply with IRC acceptable use policies. -This includes password security protocols for personal device use. •Internships require a minimum of 5 hours per day, 3 days per week for the duration of the 12-week internship. •Internships start with a required orientation on Friday, January 20, 2023 (approx. 10 AM – 3 PM). •Regular weekly hours start the week of January 23, 2023 and will continue through April 14, 2023. •This is an unpaid internship. University credit may be arranged. •All IRC employees and volunteers are required to furnish proof of vaccination against COVID-19 to be considered for this position.

Application Process •Apply online at www.rescue.org/careers by 5 PM ET on Monday, November 28, 2022. •Applicants selected for interviews will be contacted in early December to schedule interviews. Due to the volume of applications, only applicants who are selected for interviews will be contacted. •Interviews will take place approximately December 7 - 16, 2022 remotely over video call. •Applicants who have interviewed for positions can expect to receive a decision no later than December 30, 2022.

Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.