Data Warehouse Assistant (Fixed-Term)

Overview

Provide technical support and data management for finance systems.

You have:

• A bachelor's degree in IT, Computer Science, or a related field is preferred but not required.
• Minimum 1 year in giving IT related support and coordination.
• Competent in Microsoft Excel and Word.
• Possess strong analytical and everyday problem-solving skills.
• Must have good communication and interpersonal skills.
• Fluent in written and verbal communication in English.
• Has experience in using any helpdesk tool like ServiceNow or SMAX.
• Has experience in any data analytics tools and application.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

As Data Warehouse Assistant you will provide help desk support, technical assistance to the various users of the assigned finance system and assist in keeping Global Finance Systems (GFS) Datawarehouse updates and initiatives. This includes identification, prioritization and resolution of end-user service requests. Interact with business customers to provide application support, incident tracking, documentation and training. Administer daily data loading in various systems of reporting supported by the OLAP group.

KEY RESPONSIBILITIES:

Ensure high-quality technical support is provided to customers. This includes, but is not limited to the following:

• Provide first point of contact and day-to-day technical support to end users, responding to level 1 support requests via email and escalate issues to the Data Admin Associates accordingly.

• Enter and monitor request data into the tracking system (ServiceNow) on issues including user access service, diagnosing problems by evaluating multiple options, developing checklists and scripts for resolving routine problems, documenting problem status and resolution in tracking log.

• Conduct research/troubleshoot/ ”fact-finding” as needed to resolve customer issues.

Ensure completeness, reliability and timeliness of data within Data Warehouse. This includes, but is not limited to the following:

• Uploading of different sets of data into Datawarehouse.

• Processing of OLAP cubes after data loading

• Validating data from source file vs SQL Tables and OLAP Cubes.

• Analysing invalid data from codes to values.

• Updating of fields and dimensions

• Updating of PowerBI Templates and Dashboards.

• Communicating changes, corrections and updates to users.

Provide Technical Support to projects/initiatives led by GFS OLAP/Datawarehouse group. This includes but not limited to the following:

• Assist in gathering facts, data, inventory, etc during project implementation

• Manage SSRS Distribution list for different groups

• Assist in documenting processes and requirements

Performs other related functions as may be necessary and delegated from time to time

QUALIFICATIONS:

• A bachelor's degree in IT, Computer Science, or a related field is preferred but not required.

• Minimum 1 year in giving IT related support and coordination

• Competent in Microsoft Excel and Word

• Possess strong analytical and everyday problem-solving skills.

• Must have a good communication and interpersonal skills

• Fluent in written and verbal communication in English

Preferred but not required:

• Has experience in using any helpdesk tool like ServiceNow or SMAX

• Has experience in any data analytics tools and application

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 9 days ago - Updated 56 minutes ago - Source: wvi.org