Customer Service Coordinator

Overview

Join to transform vulnerable children’s life stories through community engagement.

You have:

• University graduated is essential.
• Strong understanding of community-led development work is essential.
• Strong facilitation skills, including catalyzing, connecting, and building the capacity of community groups is essential.
• Good analytical and writing skills; Basic understanding of design, monitoring, and evaluation is preferred.
• Willingness to be flexible with hours when necessary and able to travel often in the field (75% of the time).
• Previous relevant experience, including at least one year of working in and with communities is preferred.
• Experience with Sponsorship activities, program planning, implementation and monitoring is preferred.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

MAJOR RESPONSIBILITIES

Community engagement and Sponsorship education

• Participates in sponsorship education processes and contributes as needed
• Provides technical input on sponsorship messaging.
• Maintains inventory of sponsorship community materials.
• Provides technical input on sponsorship aspects of community engagement.
• Participates in community engagement and capacity building efforts of partners and community groups.
• Supports DF to coordinate specific needs of sponsorship communication at critical points-meetings with parent, etc.

Child selection

• Plans RC distribution by Primary Focus Area and monitors RC inventory on an ongoing basic
• Supports development of child selection criteria along with the DF
• Ensures alignment of child selection criteria with WV intent
• Coordinates overall process of child selection including timeframe, materials, documentation, etc.
• Coordinates information management – quality assurance, data entry, record management
• Develop long term plan for RC supply compliance plan with team

Designing integrated activities with children

• Provides subject matter expertise for integration of sponsorship requirements with development process and child participation
• Coordinates Integrated Activity Plan to link sponsorship requirements with project or other activities
• Provides coordination and support to ensure Child Monitoring Standards are met
• Supports the establishment of monitoring processes and systems through CWB Committee including volunteer arrangements
• Coordinates Integrated monitoring Plan
• Coordinates information management – Data quality, data entry, monitoring, tracking, exception reports, follow-up reports
• Coordinates the incorporation of child protection standards in sponsorship processes.
• Work closely with the DF to ensure CMS is integrated well as a part of community led child protection mechanisms.
• Ensures that STEP data is made available on a regular basis for staff/partners review and decision making.

Sponsor communication

• Ensures sponsor communications activities are designed in such way so as to contribute to life skills and development assets of children
• Coordination of design, development, of communication materials, quality assurance and administration (including postage)
• Coordinates information management, data quality, data entry, monitoring, tracking, exception reports, follow-up reports
• Ensure sponsor visits are prepared and facilitated in a way to transform the sponsors as it is the ultimate opportunity

Knowledge and Skill

• University graduated is essential
• Strong understanding of community-led development work is essential
• Creative and able to apply innovative thinking, partnership building and problem-solving skills are preferred
• Strong facilitation skills, including catalyzing, connecting, and building the capacity of community groups is essential
• Good analytical and writing skills; Basic understanding of design, monitoring, and evaluation is preferred
• Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team is essential
• Effective in written and oral communication is preferred
• Computer literacy: Strong computer skills including Word, Excel, Power Point is preferred
• Previous relevant experience, including at least one year of working in and with communities is preferred
• Experience with Sponsorship activities, program planning, implementation and monitoring is preferred
• Experience with faith, community based, and child focused empowerment programs is preferred
• Willingness to be flexible with hours when necessary and able to travel often in the field (75% of the time).

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 18 days ago - Updated 14 days ago - Source: wvi.org