Consultant – Windows Administrator, Local);(UNICC Partnership

Result of Service UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location Gaza, Jordan, Lebanon, Syria, or West Bank

Expected duration ¿ The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds. ¿ Remuneration for this consultancy will be 1,600 USD, depending on the fund availability, qualifications, and relevant experience. ¿ The incumbent can be in any UNRWA field of operations (Gaza, Jordan, Lebanon, Syria, or West Bank).

Duties and Responsibilities - Troubleshoot complex problems; familiarity with ITIL best practices; engage in the incident and problem management; including engagement in governance processes, e.g., CAB (Change Advisory Board) participation. - Full engagement in the maintenance lifecycle of applicable equipment/processes in the respective domain/area. - Monitor and escalate as needed for any system anomalies in their respective domain. - Project support as a technical member. - Perform and ownership of Disaster Recovery procedures, including documentation, coordination with other teams, development of procedures; Ownership of activation procedures in an actual event. - Production support. - Collaborate with other teams as needed. - Perform technical documentation and review with knowledge of industry best practices. - Familiarity with business continuity framework. - May be required to work outside working hours. - Perform other related duties as required.

Qualifications/special skills Academic Qualifications: ¿ A university degree or master’s degree from an accredited educational institution in information technology, information management, Information systems, computer science, computer engineering, Software engineering, Business Administration, Management, or other related disciplines;

Experience: ¿ A minimum of 5 years of experience for a bachelor’s degree and a minimum of 3 years for a master’s degree in Windows server administration and operations, or related.

The resource MUST have the following skills and experience: - Work experience in Windows administration and operations. - Work experience in Windows patch management, vulnerability, and remediation. - Work experience in installing, configuring, and maintaining Windows servers. - Work experience in VMware, vCentre, SRM, and vSphere replication.

The resource SHOULD have the following skills and experience: - Knowledge of cloud computing technology (Azure). - Knowledge of scripts, automation, and Windows Task Scheduler. - Knowledge of financial systems administration (ACBS, Summit, Bloomberg, Reuters). - Knowledge of security scanning tools and patch management tools (Shavlik). - A good foundation in OS, File Systems, AD/DNS, storage, and network.

DESIRABLE CERTIFICATES

• Microsoft Windows administration
• VMware administration

Competency:

• Good at working autonomously, individually, and as part of a team in a multicultural environment.
• Good communication skills (oral/written):
• Customer facing experience
• Creativity/ ability to find innovative solutions
• Willingness to learn on the job.

Language: ¿ Fluent in spoken and written English. ¿ Knowledge of Spanish or another official United Nations language is desirable.

Additional Information UNRWA has signed a Memorandum of Understanding (MoU) with United Nations International Computing Center (UNICC) to enhance livelihood and human development opportunities for Palestine refugees in Gaza. United Nations International Computing Center (UNICC) is a UN agency that provides IT services to other UN agencies on a cost-recovery basis.

UNRWA Information Management and Technology Department (IMTD) is seeking a Windows Administrator to work on UNICC as part of the OPBR ADB Customer IT Resilience Team and is responsible for administrating and maintaining the operations of Windows servers.

¿ Please indicate if you are a Palestinian Refugee and provide your registration card number if applicable.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.