Consultant – Enterprise Monitoring DevOps, Local

Result of Service UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location Gaza, Jordan, Lebanon, Syria, or West Bank

Expected duration ● The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds. ● Remuneration for this consultancy will depend on fund availability and qualifications, and relevant experience as follows: o Cluster A: $1,300. o Cluster B: $1,600. o Cluster C: $1,800. ● The incumbent can be in any UNRWA field of operations (Gaza, Jordan, Lebanon, Syria, or West Bank).

Duties and Responsibilities ● Develop and maintain a custom web interface for the different monitoring tools, such as SCOM, Nagios, NNMi, Prometheus, OEM, Azure Monitoring, and New Relic. ● Develop integration through API’s ● Develop configure/maintain/improve monitoring, dashboards, and reports ● Develop ad-hoc monitoring when required ● Develop automation ● Create relevant statistics and reports for the several monitoring tools ● Administer the monitoring infrastructures, ensuring that it is stable, up to date, well designed, properly tuned, and properly maintained ● Extend the current infrastructure and/or implement a new infrastructure following capacity management plans ● Provide guidance to Tier 1 workforce ● Identify and troubleshoot known problems and document solutions ● Perform required tasks in maintenance windows ● Provide “stand-by” services on a rotation basis during weekends, holidays, and outside of normal working hours ● Perform other duties as required

Qualifications/special skills Academic Qualifications: ● A university degree from an accredited educational institution in information technology, information management, computer science, or other related disciplines;

Experience: ● Experience in developing, Administrate, monitor infrastructure as per the following: o Cluster A: A minimum of 2 years of experience. o Cluster B: A minimum of 5 years of experience. o Cluster C: A minimum of 7 years of experience.

● DevOps experience, ideally in Prometheus, New Relic, Azure Monitoring, Terraform, Consul, Packer ● Experience in .NET C#, Java, Javascript, Bash, VBScript, and PowerShell development and XML. ● Dashboards and reports experience ● Good knowledge to monitor Active Directory Domain Services, SharePoint, SQL, Exchange, Skype for Business, Apache, Network devices, Lotus Domino, ISC DHCP, BIND, SNMP, Oracle databases, etc. ● Good knowledge of Windows Server and Linux operating systems.

DESIRABLE EXPERIENCE

● Knowledge of Prometheus, Azure Monitoring, New Relic, Elk, SolarWinds, NNMi, Nagios and/or other monitoring tools. ● Experience in SCOM and Management Pack development.

DESIRABLE Qualifications

● ITIL certification.

Competency: ● Excellent written and verbal communication skills, interpersonal and collaborative skills. ● A high degree of initiative, dependability, and ability to work with little supervision. ● A High level of personal integrity and the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity. ● Ability to deliver quality results. ● Teamwork and collaborative skills. ● Excellent time management, organization, and attention to detail. ● Exemplary customer service skills. ● Demonstrable critical thinking and problem-solving. ● Ability to thrive in an unstructured, fast-moving, and constantly evolving high-growth environment. ● Ability to prioritize conflicting demands. ● Ability to execute assigned project tasks within an established schedule. ● Ability to maintain confidentiality.

Language:

● Fluent in spoken and written English.

Additional Information UNRWA has signed a Memorandum of Understanding (MoU) with United Nations International Computing Center (UNICC) to enhance livelihood and human development opportunities for Palestine refugees in Gaza. United Nations International Computing Center (UNICC) is a UN agency that provides IT services to other UN agencies on a cost-recovery basis.

UNRWA Information Management and Technology Department (IMTD) is seeking an enterprise Monitoring DevOps responsible for the Development, Administration, and Operation of ICC’s Monitoring Infrastructure.

The consultant will report administratively to the Head Information Technology Service Centre at Headquarters Gaza and report technically to United Nations International Computing Center (UNICC).

● Please indicate if you are a Palestinian Refugee and provide your registration card number if applicable.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.