Child Protection Supervisor
BACKGROUND: The International Rescue Committee (IRC), one of the world’s largest humanitarian agencies, provides relief, rehabilitation, and post-conflict reconstruction support to people affected by natural disaster, oppression, and violent conflict in more than 40 countries. The IRC is committed to bold leadership, innovation, and creative partnerships. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, the IRC assists people from harm to home. The IRC launched an emergency health response in Libya in September 2016 as the humanitarian situation in the country was deteriorating following the 2014 civil war. Since then, the IRC has broadened its portfolio with health, protection, and governance programs aiming to employ a holistic approach to meeting the needs of crisis affected and vulnerable communities to survive, recover, and gain control of their futures. The IRC has been working to expand its multi-sectoral reach in areas of critical need in Libya and in these efforts houses a Grants & Partnerships Unit (GPU) to support the design of, fundraising for, and management of quality, responsive programming with ambitious goals for work in partnership with local actors.
JOB OVERVIEW/SUMMARY: Tropical Storm Daniel struck the eastern coast of Libya on September 10, 2023, with strong winds, heavy rainfall, and flash floods causing significant damage and loss of life. Several locations were heavily impacted as the storm led dams to burst resulting in high number of deaths, mass displacement of people and destruction of property overwhelming local capacities. IRC responded immediately and launched an emergency program aiming at providing life-saving medical care and integrated protection services. The scope of IRC’s integrated protection emergency response includes Women’s Protection and Empowerment (WPE), child protection (CP), and Protection Rule of Law (PRoL, or broader humanitarian protection) for communities and individuals affected by the floods. IRC is working directly to implement emergency activities but also collaborating with international and local agencies as well as government authorities, expanding protection interventions to include community-based protection and MHPSS across all project locations.
As part of the flood response, the Child Protection Case Management Supervisor will be responsible for implementation and supervision of child protection case management activities for children affected by the floods. This involves supervising child protection case workers, providing guidance and support, and ensuring that all steps of the case management process are carried out for children at risk of abuse, exploitation, neglect, and violence. This also includes unaccompanied and separated children and their families. The supervisor will also assist case workers in identifying at-risk children and providing individual case management support. This includes conducting documentation, assessments, action plans, direct service provision, referrals, and follow-ups for their assigned caseload. Additionally, the supervisor will collaborate directly with other caseworkers and service providers to effectively manage caseloads and facilitate referrals. KEY RESPONSIBILITIES: Apply and adhere to guiding principles of working with child survivors of violence and children at risk, including respect, dignity, security, and confidentiality at all times. Responsible for making ‘Best Interest Principle’ the center of all interventions. Undertake field visits to provide technical Mentorship and supervision as well as regularly monitoring of the progress of the protection project activities. Provide mentorship individually and through group meetings, collaborate with other CM staff and partners to regularly report trends and communicate closely with the case workers and protection staff to manage cases accordingly. Using a client centered approach, work together with survivors at risk to establish action plans based on the needs identified and ensure adequate safety plans exist for the clients. Ensure that each caseworker is effectively carrying out CM and provide guidelines according to CM guidelines and Standard Operating Procedures through regular individual and team meetings and case reviews with caseworkers. Ensure cases receive appropriate support; and when needed, support individual cases, and provide regular monitoring of all aspects of services. Assign and review caseworker’s caseload to ensure they are manageable and share challenges with supervisor. Conduct post-service interviews to evaluate the quality and impact of case management by the case workers. Document feedback and analyses trends regularly; discuss lessons learned with the team. Ensure appropriate case management for survivors at risk and ensure accurate use of referral pathways in the field and assist clients to access legal, educational, health, vocational and other services. Regularly liaise with the Protection team (PROL and WPE) for support and case conferencing together with the CP protection manager. Hold regular caseworker mentoring and couching sessions and cases conference meetings based on identified needs/ gaps, record and report them accordingly. Ensure accurate documentation of cases according to IRC standards and maintain all records in a secure and confidential way. Supervise the proper documentation and compilation of CM forms in accordance with all CM steps and related tools and procedures. Ensure that all urgent cases are addressed immediately and shared with the CP manager for possible intervention/ approvals. Participate in the project meetings to share regular updates e.g., number of cases open and closed and major categories including trend analysis of the cases through case management database. Identify gaps in services or risks shared by the survivor and report these to the CP manager. Participate in relevant training and capacity building events organized by IRC or as per the nominations to participate in other events. Develop and submit progress reports as required by the line manager. Ensure that all cases are filed, and that information is reported in detail about the case, background, case plan, follow up and actions taken. Assist the Data Entry through case management database in providing statistics and reports to the data management officer. Ensure that the data registered in the files and computers is safe and kept confidential. Prioritize and lead training in case management and follow up of the training sessions. Perform any other tasks as may be assigned by the line manager.
Position Reports to: Child Protection Manager Position directly supervises: N/A
Other Internal and/or external contacts: Internal: CP Caseworker, WPE Teams, Community Volunteer Volunteers, IRC’s Health Teams, Supply Chain, Access, and Security Focal Points External: Local stakeholders, community leaders, Local NGOs and INGOs in coordination/collaboration with the Child Protection Officer
Job Requirements: Education: Bachelor’s/master’s degree in social sciences or any equivalent field, postgraduate training in any related field will be an added advantage. Work Experience: Should have a minimum of 2 years field experience in Child protection Case Management including (CP & GBV), preferably during emergencies or disasters. Ability to work under pressure in an unstable security environment. Able to handle critical information with strict confidentiality. A previous humanitarian experience with a CSO, NGO or UN is preferred. A former experience with an international organization is desired.
Demonstrated Skills and Competencies: Familiarity with the Minimum Standards for Child Protection in Humanitarian Action. Understanding of managing child protection case management programs, including implementation of best interests’ procedures. Ability and experience coordinating with government and CSOs. Flexible attitude towards receiving feedback. Knowledge of issues relating to community involvement and protection. Experience with working with vulnerable populations and especially with children. Excellent communication skills with adults and children. Excellent interpersonal, organizational, and time management skills. Ability to form and implement systems and procedures and ensure their adherence. Proven computer literacy skills. Ability to work under difficult working conditions. Ability and willingness to work and travel in remote areas. Ability to work with a broad spectrum of people successfully and professionally. Fluency in written and spoken English and Arabic languages. Working Environment: CP CM Supervisor is expected to be present at the field implementation location at least five days a week.
____________________________________________________________________________________ The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.