Chief of Service, Ombudsman

Contract

This is a D-1 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 15 years of experience, depending on education.

Salary

The salary for this job should be between 242,484 USD and 305,990 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The position is located in the Office of the United Nations Ombudsman and Mediation Services. At the United Nations, the ombudsman function is that of an organizational ombudsman. As a neutral and independent party, the United Nations Ombudsman assists United Nations employees and related personnel to address their work-related concerns and helps to resolve conflict through informal means. The incumbent acts as the deputy to the United Nations Ombudsman and reports to the United Nations Ombudsman.

Responsibilities Within delegated authority, the Chief of Service, Ombudsman, will be responsible for the following duties:

Conflict resolution services and stakeholder relationships •Serves as ombudsman, providing alternative dispute resolution services by exploring with staff the options and different avenues open to them taking into account the interests rights and obligations existing between the Organization and staff members. •Serves as the main point of contact for the members of the integrated office, comprising, the ombudsmen of the UN Secretariat, the Funds and Programmes and UNHCR and manages relationships with stakeholders including management and representatives of staff within the UN Secretariat and across the UN System. •Oversees the work of the regional ombudsman branches including the mediation and systemic analysis functions. Provides substantive guidance and ensures standard operating procedures are implemented consistently. •Receives comments on policies, procedures and practices; with the aim to review, analyse and interpret trends, identifying problems and issues. Oversees the preparation of analytical reports regarding systemic problems leading to workplace conflict.

Programme management •Formulates and directs the implementation of the substantive work programme of the UN Ombudsman and Mediation Service (UNOMS) and ensures that programmes activities are carried out in a timely fashion. •Oversees the necessary programmatic and administrative tasks necessary for the functioning of UNOMS, including preparation of budgets, performance reporting. Determines priorities and allocates resources for the completion of outputs and their timely delivery. Ensures that outputs produced by UNOMS maintain high-quality standards and comply with relevant mandates. •Co-ordinates and oversees the preparation of reports to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, the Fifth Committee and the Sixth Committee and reports to intergovernmental bodies on substantive issues and on budget/programme performance issues.

Delegation of Authority and administration •Carries out authorities as delegated by the head of entity (DoA) and ensures that UNOMS is compliant with the provisions under the rules and regulations of the United Nations as well as all other relevant accountability frameworks including the compact with the Secretary-General. •Oversees the staffing of the office ensuring gender parity and geographical balance. •Manages, guides and develops staff. •Represents the UN Ombudsman and serves as Officer-in-Charge as assigned.

Competencies Professionalism: Proven strategic and analytical skills that lead to the formulation of options and recommendations. Proven ability to provide seasoned specialized advice in a broad range of managerial, financial, and administrative areas. Proven abilities to represent the Organization before UN legislative committees, strong negotiation, conflict-resolution and presentation skills. Proven ability to improve programmes and services. Proven ability to generate new ideas and new ways of doing things and to communicate broad and compelling organizational direction. The ability to produce and oversee the timely preparation of reports. The ability to apply UN rules, regulations, policies and guidelines in work situations. Proven ability to share relevant information, to communicate openly and ask clarifying questions; exhibits interest in engaging productive dialogue. Knowledge of alternative dispute resolution and related tools and ability to apply them effectively. The ability to act as a neutral third party when assisting staff with work-related disputes while maintaining confidentiality. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning and organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education Advanced university degree (Master's degree or equivalent degree) in business or public administration, international relations, dispute resolution, law, finance, accounting, social sciences or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Training in conflict resolution is desirable.

Work Experience A minimum of fifteen years of progressively responsible experience in international relations, intergovernmental affairs, human resources management, public administration, dispute resolution or related field is required. At least five years of experience in a management capacity in the United Nations common system, or comparable organization is required. Experience working in an international and multicultural context is required. Managerial experience in programme management is required. Experience with informal conflict resolution is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members appointed to the current position are required to submit a financial disclosure statement upon assignment or appointment and annually thereafter.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.