Case Management Assistant

Contract

This is a DRC - National contract. More about DRC - National contracts.

Protection Assistant (Case Management)

Anbar

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the job

The Protection Assistant (Case Management) is responsible for the delivery of case management and Special Needs Fund support in their area of operation.

Responsibilities:

Case management service provision

Technical

• Identification of people in need of individual protection (Case Management and/or IPA) and ensure timely response, including referrals of people in need of GBV case management or Child Protection case management.

• Provide case management services, in line with DRC Iraq guidance and case management standard operating procedure (SOP) to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including persons with disabilities).

• At all times, respect information management principles and guiding principles for case management.
• Provide case management services, following standardized case management process including following steps: identification, comprehensive needs assessment, case planning and implementation, follow-up and review, case closure.
• Provide individual protection assistance in line with DRC Iraq guidance and individual protection assistance SOP, including detailed documentation of intake, assessment and distribution.
• Regular follow up on the assigned case to ensure that the case plan remains adequate, to monitor progress and identify additional needs.
• Provide psychosocial support throughout the whole case management process.
• Conduct regular visits to targeted field locations for mobile intake and referral.
• Participate in supervision and coaching sessions, individual and/or in group, including case discussions.
• Participate in internal and external trainings, as requested by the Protection Officer (CM) and Protection Team Leader.

Administrative

• Ensure all IPA and CM activities are recorded and documented accurately and in a timely fashion on DRC Iraq’s IM system.
• Maintain up-to-date and accurate case and IPA files in a safe and confidential manner.
• Support MEAL team with implementation of evaluations and surveys.
• Produce activity reports as required by Protection Officer (CBP).
• Support Protection Officer (CBP) with administrative tasks including purchase requests to supply chain.

Other:

• Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
• Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
• Ensure compliance with DRC AGD policy and AGD programmatic minimum standards.
• Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy.
• Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader.

About you

To be successful in this role we expect you to have the following:

Experience and technical competencies: (include years of experience)

• Minimum 1 year of relevant work experience in protection in humanitarian setting
• Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups
• Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
• Excellent IT skills (Microsoft Excel, Outlook, Word and PowerPoint)
• Excellent communication and problem-solving skills.
• Ability to maintain confidentiality and always prioritize the safety and dignity of beneficiaries.
• Ability to work flexible hours.
• Fluency in Arabic
• Ability to communicate and write in English.

Education:

Essential qualification

• Bachelor/Degree in Social work, Counseling, psychology or other related field

Desirable qualifications:

• Previous experience in international organizations
• Previous experience providing case management services

Previous experience providing counselling and/or psychosocial support services

Languages:

• Ability to communicate and write clearly in English
• Proficiency in spoken and written English and Arabic is required.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 8 Months

Band: I

Start date:1 January 2022

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national; please refer to drc.ngo under Vacancies.

Application process

Interested? Then apply for this position by clicking on the *apply button*****. All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. A****pplications sent by email will not be considered.

Closing date for applications: 10th December 2021

Please note: that given the urgency of vacancy the position may be filled before the due date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.