Business Support Assistant-Hardware & Tablets Maintenance G5

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

WHY WORK AT WFP?

SAVING & CHANGING LIVES

Make a difference the world will notice.

We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY

Build bridges that unite people across the world.

Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels

UNLIMITED POSSIBILITIES

Unlock possibilities you never thought you would find.

WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE

Reach beyond yourself and discover your true potential.

WFP offers the kind of life-changing experiences you are unlikely find in many other organizations.

Join us to make a difference

Watch this video to know more about us!!

Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&f eature=youtu.be

ABOUT WFP

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

The United Nations’ Sustainable Development Goals (SDGs) assume a substantial role for public sector business and its ability to make a major contribution towards their achievement. The 2030 Agenda for Sustainable Development gives business a significant role to play in efforts to achieve the SDGs, based on their ability to invest and innovate in a sustainable way. Achieving the SDGs requires collective action, shared responsibility and financing from multiple sources, especially of the public sector financial institutions.

To achieve the ambitious plan of sustaining all the strategic interventions of Egypt’s WFP CO, the public-sector contribution should improve and strengthens long-term partnerships with financial institutions, companies, foundations and high net worth individuals. This includes leveraging the capacities of this segment to build long lasting partnerships that goes beyond resources but expands to leaving a mark to future development visions of the country.

STANDARD MINIMUM QUALIFICATIONS

Education: University degree in Engineering ,Computer Science or Information Technology with relevant certifications in hardware and software management if possible.

Experience: Typically Five years of progressively responsible years of relevant experience including hardware and software platforms management, telecommunications facilities, knowledge of Windows-based packages/applications. Knowledge of the installation of hardware and software in tablets (windows/ Android), cellular phone systems, telecommunications materials, supplies and test equipment.

Languages: Excellent spoken and written English and Arabic

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders performing front office management functions typically report to the Deputy Directors or Head of Offices. In cases where these positions support a specific business stream, the reporting line may be to the Head of Unit, Chief, or the designate. At this level job holders are expected to take responsibility for completion of a range of business support activities requiring some interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to more junior colleagues.

JOB PURPOSE

Provide effective support to enhance customer service, it is essential for WFP to communicate directly with the Ministry of Education, teachers and community representatives to know their challenges/issues in using the new technologies and to deal with these challenges on the spot. in addition to enhancing controls, as It is essential to have dedicated staff to register, monitor and resolve open tickets related to defected tablets along with identifying maintained tablets ready to be sent to the field, pending tickets that need corrective actions. In addition to building Competency Centers as, WFP Staff will help in building competency centers in different governorates to maintain the tablets using local resources.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry-out Tablets and smart phones maintenance tasks, including back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Conduct and perform installation and upgrading to the tablets operating systems and essential applications.
3. Conduct all incoming assets report and discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
4. Perform basic beta testing and support the roll out of new versions of software to be installed on tablets to ensure software is operational for tablet users
5. Ensure information is up to date and accurate within inventories in order to support senior officers in managing tablets decisions.
6. Prepare Tablets training material and provide the training to teachers and partners.
7. Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics.
8. Send, track, and record equipment sent out for repair.

Additional responsibilities

1. Take calls from customers and agents concerning tablet operation and programming.
2. Manage, track, and order parts inventory
3. Manage tools and supplies needed for repairs
4. Manage repair tickets to ensure repairs are done in a timely manner
5. Ensure quality customer service experience
6. Provide the needed support to WFP’s capacity-building projects and initiatives with various partners, aiming to advance and improve the educational process.
7. Support the development of technical solutions using different tools and technologies.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Ability to work in a team

TERMS AND CONDITIONS

This is a one year contract, extension will be bases on satisfactory perfomance and fund availabilty.

DEADLINE FOR APPLICATIONS

Deadline for submmiting the online applications will be on the 5th of May 2021

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.