Business Solution Analyst - Emergency Operations

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WFP - World Food Programme

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Application deadline 1 year ago: Monday 1 May 2023 at 00:59 UTC

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title: Business Solution Analyst – Emergency Operations

Type of Contract: Consultancy

Division: Emergency Operations Division

Duty Station (City, Country): Remote

Duration: 11 months


The United Nations World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

The Emergency Operations Division (EME) supports WFP’s Regional Bureaus (RBs), Country Offices (COs) and partners to prepare and respond to current and future emergencies in a rapidly changing humanitarian environment. EME provides a field-focused, service oriented, steering and convening role focusing on forward-looking preparedness and support to emergencies to ensure a swift, coordinated, and integrated response. In particular, the ability to timely deploy surge staff with the required operational experience and technical skills remains a critical factor for effective emergency response.

The Global Surge Coordination Unit (GSCU) within EME identifies, upskills and dispatches emergency response staff in support of life-saving operations where required. It is responsible for managing the process of identifying and dispatching personnel in response to staffing requests, leveraging a pool of qualified candidates. The GSCU also maintains Standby Partnerships with governments and NGOs to field technical experts when needed. It also holds the Surge Learning team which capacitates staff through a curated learning journey that ensures those deployed have the right skills to make an impact.

The GSCU is recruiting a Business Solutions Analyst (BSA) to support systems & digitalization work streams. In addition, the role will also involve identifying and resolving any issues as quickly as possible. The consultant will report to the Business Transformation Officer and work closely with colleagues in the digitalization team, GSCU and other internal & external stakeholders in the collaboratively.


  • Determine product strategy for delivery, rollouts and long-term road mapping for various workstreams ensuring key performance indicators (KPIs) are set to monitor progress and compliance with WFP standards and regularly report on solution alignment components and identify any issue to take corrective action as needed. This involves working with various tools and technologies, such as Slack, Azure, or any other relevant tools.
  • Turn the proof of concept of the product into a robust experience that you can impact the direction ensuring technical support through troubleshooting problems during the development of digitalized solutions and continuous analysis and performing evaluation to identify areas of improvement and optimization.
  • Build online features of digitalized solutions including account services, parties, matchmaking, statistics records and full stack solutions to implement an end-user friendly solution that easily interact with other WFP corporate systems and be easily used externally.
  • Analyze feature requests for viability, design, completeness, risks of digitalized GSCU solutions.
  • Execute ideation and visual design of digitalized solution content, while working side-by-side with the different functional teams to bring the concept to life.
  • Contribute innovative ideas and original assets for prototyping and actual development.
  • Work on programming task, schedule tests and updates, and coordinate with production team.
  • Build the back-end layer for the system and develop Restful APIs for the front-end.
  • Support the development testers to ensure efficient testing is implemented for overall GSCU digitalized solutions.
  • Assist in the management of various channels and information flows for each user journey, troubleshooting technical issues or any problems that arise during the development and testing phases, reviewing codes and checking code quality to ensure compliance with WFP’s guidelines.
  • Develop and maintain build pipelines and release pipeline in Azure DevOps for different environments.
  • Implement automated alert and notification system to provide timely notification when performance issues including alerts triggered when specific performance thresholds are exceeded as well as notification to users and various stakeholders.
  • Serves as the liaison between the GSCU and the internal/external stakeholders to ensure right understanding of the business requirements and right implementation of the digitalized solutions according to WFP guidelines being inclusive and integrated with other corporate digitalized platforms.
  • Create and maintain KPIs to monitor and provide real-time data to facilitate evidence-based decision-making.
  • Provide regular updates and reports on the digitalized solutions.
  • Create and maintain documentation on solution features and monitoring processes and procedures.
  • Provide any other support as requested.


  • Successful delivery of high-quality and innovative digitalized solutions for GSCU
  • Full project documentation, business requirement mapped for system audits.
  • Regular progress reporting with set KPIs for digitalized projects success and compliance
  • Successful organization and facilitation workshops with internal and external stakeholders including ‘after workshop’ reports that highlight conclusions and performance matrices.
  • Provided forward looking solutions for business requirements
  • Delivery of fully Back- and Front-end code compliant with WFP’s standards and corporate guidance.



Advanced university degree in Information Technology, Data Science, Business Administration/Management, solution development or related field. First University degree with additional years of related work experience and/or trainings/courses may be considered.


At least 4 years of progressive professional experience developing software and solution implementation utilizing various coding languages.

Knowledge and Skills:

  • Solution development methodologies and practices, such as agile and waterfall, and programming languages, such as Java, Python, and C#.
  • Proficiency in Web Graphic User Interface (GUI) design and development

  • Web Application Development Experience in PHP including MVC framework (Laravel), Restful APIs, JavaScript, CSS,

  • Development within an Agile product development methodology
  • Experience with Java server-side programing & game development
  • Good knowledge of MySQL and Oracle Databases (Procedures, Data modelling)
  • Experience with CI/CD pipeline Azure DevOps.
  • Experience through the different stages of Solution Development Life Cycle.
  • Experience with all aspects of game artwork – concept, 2D, 3D, Animation, UI, and visual effects is considered an asset.
  • Experience with eCommerce, API Integrations, and/or Infrastructure oriented products is considered an asset.
  • Excellent and demonstrated capability to work collaboratively within a team.


Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP. Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: 30 April 2023

Ref.: VA No. 787760

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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