Associate Program Support Officer, IP Portal Program

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 106,558 USD and 144,732 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE:

- The deadline for applications is indicated in local date and time.

- This post is a project post.

1. Organizational Context

1. Organizational Setting

This is a project based post located under the Capital Master Plan funded WIPO IP Portal Program. The program is aimed at introducing a single common IT platform (hereinafter referred to as “the WIPO IP Portal”), which connects the multiple IT platforms supporting the WIPO Global IP systems and the services of the WIPO Arbitration and Mediation Center (AMC). The WIPO IP Portal provides a single entry portal to users of WIPO Global Protection systems services and AMC services via a single WIPO account for each user and implement a user-friendly navigation policy with a common user interface and a central payment portal using a new global payment system.

2. Purpose Statement

The main role of the incumbent is to support the implementation and monitoring of IP Portal Program, assisting Program Manager and Project Managers for the project execution, and carrying out other specialized activities to effectively support the work of the program initiatives.

3. Reporting Lines

The incumbent works under the supervision of the WIPO IP Portal Senior Project Manager.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Contribute to the preparation of program and project documentation following the guidance of the Program and Project Managers.

b. Provide administrative support in organizing and scheduling meetings including setting up appointments, distributing meeting documents, arranging meeting rooms, drafting and distributing minutes of meetings.

c. Monitor specific aspects of program implementation, identify problems and propose actions to expedite project delivery. Analyze progress, identify and document significant project events, decisions or deviations.

d. Carry out research and market analysis, prepare documentation and compile information in support of the development, coordination, monitoring and evaluation of program; perform a range of administrative actions with regards to the implementation of the program activities using WIPO’s administrative systems and tools. Manage and maintain project library (wiki) as part of the project delivery process.

e. Assist the Program Manager and Project Managers in the program planning and execution including liaison and coordination support with relevant internal and external actors.

f. Collect data, produce and develop reports, statistics and summaries of information on program, with a view to supporting effective business decisions; follow-up with team members to ensure information is up-to-date and accurate; correct inaccuracies and update relevant databases and systems.

g. Manage the onboarding or handover activities around the arrival or departure of team members, within the context of the Program.

h. Define and execute business users training on the various products of the Program.

i. Define, produce and maintain communication materials (press releases, training presentations, FAQs, flyers, videos) for internal and external stakeholder engagements.

j. Support the Test Manager in providing second-level customer support. Contribute to provide consistent and factual information to customers.

k. Contribute to the monitoring of the progress and documentation of planned activities, pending actions and tickets, under the guidance of the Project Manager.

l. Perform other duties as required.

3. Requirements

Education (Essential)

First-level university degree in public administration, management, information technology, law, human sciences or a related field.

Education (Desirable)

Certification in Business Analysis or Business Process Modelling.

Advanced university degree in management, administration, law or related field.

Experience (Essential)

Two years of relevant professional experience in project, program or operations support.

Experience drafting and editing documents.

Experience developing and executing communication strategies.

Experience in taking and compiling meeting notes.

Experience in an international environment.

Experience (Desirable)

Experience in managing and publishing project documentation.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other UN languages (Arabic, Chinese, French, Russian or Spanish).

Job Related Competencies (Essential)

Excellent organizational skills.

Ability to anticipate and evaluate impact of action on dependencies and take appropriate action.

Ability to establish priorities and plan assigned work.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

4. Organizational Competencies

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary****:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the May 2022 rate of 72.2%

P2

Annual salary

$49,254

Post adjustment

$35,561

Total Salary

$84,815

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.