Associate ICT Officer
Assist in the management and implementation of ICT operations.
This opening expired 4 years ago.
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Overview
Assist in the management and implementation of ICT operations.
You have:
- Bachelor's degree.
- A minimum of 4 years ICT experience supporting ICT infrastructure.
- English (Mandatory), Level - Working Knowledge.
- French (Mandatory), Level - Fluent.
Contract
This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.
Description of task
Under the direct supervision of the Head of the Sub Office with the function of the supervisor and the overall supervison of the Division of Information Systems and Telecoms (DIST) Chief ICT Field Operations, the UN Volunteer will undertake the following tasks:
- Participate in the assessment of Information and Communication Technology (ICT) voice, security and data services needs in each UNHCR office in the area of responsibility (AOR).
- Discuss ICT material and human requirements with the Head of offices in the AOR and provide input for the budget submission.
- Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
- Assist and advise offices in the recruiting and training of ICT staff.
- Actively participate in inter-agency ICT working groups and ensure effective coordination between agencies and services provided.
- Report actively ICT activities undertaken in the AOR to DIST HQ ICT Field Operations.
- Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.
- Actively participate in ICT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
- Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
- Maintain an up-to-date inventory of all infrastructure equipment under AOR.
- Provide coaching and training to ICT staff and end-users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
- Assist in liaising with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are obtained.
- Act as a Service Delivery Manager (SDM) and oversees the delivery of technology services to customers. The manager follows established ICT principles, operational guidelines, and service level agreements to ensure consistently high-level service performance.
Educational additional comments
Bachelor's degree
Experience remark
A minimum of 4 years ICT experience supporting ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX, Cisco networking devices). Hands on experience working in current versions of Microsoft Windows Server, Active Directory. Knowledge of VoIP technology and network systems based on Cisco infrastructure, knowledge of satellite based communications, VSAT, MSS and knowledge of VHF/HF communications.
Language skills
- English(Mandatory), Level - Working Knowledge
- French(Mandatory), Level - Fluent
Area of expertise details
ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX, Cisco networking devices). Hands on experience working in current versions of Microsoft Windows Server, Active Directory. Knowledge of VoIP technology and network systems based on Cisco infrastructure, knowledge of satellite based communications, VSAT, MSS and knowledge of VHF/HF communications.
Competencies values
Adaptability and Flexibility, Commitment to Continuous Learning, Communication, Ethics and Values, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Vision, Working in Teams
Application procedure
- Not yet registered in the UNV Talent Pool? Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply. * Already registered in the UNV Talent Pool? Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply. Application deadline: 12-08-2021
Potential interview questions
| Can you describe a time when you successfully managed an ICT project? | The interviewer is looking for evidence of project management skills in ICT. | Provide a specific example that demonstrates your planning and execution abilities. |
| How do you handle communication with non-technical users? | This question assesses your customer service and communication skills. | Pro members can see the explanation. |
| What strategies do you use to prioritize tasks in a busy work environment? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenge you faced while working in a team and how you resolved it. | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps would you take to ensure the security of an ICT system? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 years ago
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Updated 1 year ago
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Source:
unv.org
