Associate ICT Officer

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Eligibility criteria

Minimum age: 25 years old. Nationals of the country of assignment are not eligible, except the assignments in Headquarters duty stations.

Description of task

Under the direct supervision of Admin Officer and the overall supervison of the Division of Information Systems and Telecoms (DIST) Chief ICT Field Operations, the UN Volunteer will undertake the following tasks:

• Participate in the assessment of Information and Communication Technology (ICT) voice, security and data services needs in each UNHCR office in the area of responsibility (AOR).
• Discuss ICT material and human requirements with the Head of offices in the AOR and provide input for the budget submission.
• Supervise the implementation of the ICT operations plan and thereafter ensures that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
• Assist and advise offices in the recruiting and training of ICT staff.
• Actively participate in inter-agency ICT working groups and ensure effective coordination between agencies and services provided.
• Report actively ICT activities undertaken in the AOR to DIST HQ ICT Field Operations.
• Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.
• Actively participate in ICT related meetings to ensure that all decisions taken meet UNHCR’s operational and security requirements.
• Liaise directly with end users to clarify, analyse and resolve reported issues, delivering high standards of customer service.
• Maintain an up-to-date inventory of all infrastructure equipment under AOR.
• Provide coaching and training to ICT staff and end-users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.
• Assist in liaising with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are obtained.
• Act as a Service Delivery Manager (SDM) and oversees the delivery of technology services to customers. The manager follows established ICT principles, operational guidelines, and service level agreements to ensure consistently high-level service performance.

Qualifications/Requirements

Required degree level:

Bachelor degree or equivalent

Education - Additional Comments:

Computer Science, Information Technology or related fields with good knowledge of ICT networks, Microsoft applications, Satellite and security telecommunications; ITIL certification to the V3 Foundation level as a minimum.

Required experience:

48 Months

Experience remark:

A minimum of 4 years ICT experience supporting ICT infrastructure (LAN/WAN, HF/VHF radio, VSAT satellite systems, PABX, Cisco networking devices). Hands on experience working in current versions of Microsoft Windows Server, Active Directory. Knowledge of VoIP technology and network systems based on Cisco infrastructure, knowledge of satellite based communications, VSAT, MSS and knowledge of VHF/HF communications.

Language skills:

• English(Mandatory), Level - Fluent
• French(Mandatory), Level - Working Knowledge

Area of expertise:

IT architecture and IT project management

Area of expertise details:

Desirable Qualifications and Skills:

• Formal training and certification on satellite communication and ICT systems.
• Good understanding of energy/power related systems.
• Good analytical, Innovation and Creativity and Technological Awareness skills.
• Hands-on experience with wireless and VolP systems and knowledge of network monitoring software.
• Hands-on experience with current Microsoft technologies (Windows7, Office 2010/2013, HS, Lync,etc…
• Microsoft Certified Technology Specialist.
• Practical experience working in the deep field.
• Experience working with an external manged service provider for ICT infrastructure maintenance ans support.

Computer skills: Office Package (excellent knowledge of Word, good knowledge of Excel and Power Point) and Internet browsing.

Driving license:

No

Competencies values:

Judgement and Decision-making, Professionalism, Respect for Diversity, Technological Awareness, Vision, Working in Teams, Accountability, Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Empowering Others, Ethics and Values, Integrity

Application procedure:

* Not yet registered in the UNV Talent Pool?

Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.

* Already registered in the UNV Talent Pool?

Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.

Application deadline: 31-03-2021