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Join us to support vulnerable children through effective financial services.

WVI - World Vision International

Open positions at WVI

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Overview

Join us to support vulnerable children through effective financial services.

You have:

Minimum 3 years of experience in credit management and customer service.
Knowledge of financial policies and procedures.
Strong communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Commitment to organizational values and mission.
Participation in training programs related to emergency response.

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Details

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Cumplir con las Colocación de los Créditos Nuevos de manera Mensual de acuerdo al Rango al cual Pertenece. (Junior, Senior y Master).  Tener un Estricto Control de las Renovaciones del Mes en curso como parte de dar un excelente Servicio a nuestro Clientes.  Hacer Cumplir las Políticas del Crédito de Acuerdo a la Metodología Aplicada a la Región que prestas el Servicio.  Recuperar Prestamos Garantizando la Calidad de la Cartera con menos del 3.0 % PAR >30 días de acuerdo al Reporte de Cartera al Cierre del Mes.  Dar Seguimiento a los Protocolos que marca cada Etapa del Crédito.  Cumplir con las Visita a los Grupos puntualmente de Acuerdo a la Frecuencia de pago. (Semanal. Catorcenal, Quincenal o Mensual).  Hacer que los Clientes mantengan Permanencia dentro de VFM dando un Servicio de Calidad.  Dar Seguimiento de manera inmediata a la Mora desde el 1er día de atraso asegurando el Pago a la Referencia grupal en las Instituciones que la empresa designe.  Apegarse a las Políticas y Procedimientos con respecto a los Fraudes que la Institución marca con cada uno de sus Clientes.  Cumplir con la Misión, Visión, Valores Organizacionales e impacto social.  Participar en Programas de capacitación en emergencias, simulacros y en aquellos lugares donde se presenten eventos adversos, desastres, emergencias o incidentes.

Applicant Types Accepted:

Local Applicants Only

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Potential interview questions

Describe a time when you had to follow strict policies in a work setting.	This question assesses your adherence to policies and procedures.	Provide a specific example that illustrates your ability to implement and follow policies closely.
How do you ensure customer satisfaction while managing collections?	The interviewer wants to understand your approach to balancing customer service with financial responsibilities.	Pro members can see the explanation.
Can you give an example of a challenging situation you faced in credit management?	Pro members can see the explanation.	Pro members can see the explanation.
What methods do you use to stay organized with multiple client accounts?	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle clients who are late on payments?	Pro members can see the explanation.	Pro members can see the explanation.
What steps do you take to ensure quality service to clients?	Pro members can see the explanation.	Pro members can see the explanation.
How do you adapt to changes in financial policies or regulations?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a time when your training impacted your performance in the workplace.	Pro members can see the explanation.	Pro members can see the explanation.