ASA SAS Caseworker
Provide short-term case management to refugee clients in Afghanistan.
Overview
Provide short-term case management to refugee clients in Afghanistan.
You have:
- Bachelor’s degree in social work or related field of study preferred.
- Minimum of 2 years’ experience strongly preferred in relevant professional experience.
- Experience working with refugee and/or immigrant populations is strongly preferred.
- Fluent in English, both spoken and written; proficiency in Pashto/Dari is a plus.
- Valid driver’s license and access to a personal, insured vehicle.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools.
Job Overview/Summary: ASA (Afghanistan Supplemental Appropriation) SAS Case Worker provides short-term case management services to refugee clients who past the initial resettlement process. Case management services are focused on medical case management, access to public benefits, and emergency case management. ASA SAS caseworker provides an additional orientation to achieve long-term independence. The position will only serve Afghan clients.
Responsibilities: Responsibilities may include, but are not limited to:
- Provide intake, needs assessment, and enrollment services for clients referred to social adjustment services - Develop comprehensive service plans in collaboration with clients - Develop working partnerships for social service providers, and ensure referral processes for clients are in place - Assist clients with public benefits applications, including SNAP, Medicaid, WIC, and TANF - Connect clients with medical providers as appropriate - Develop and implement orientations related to health and public benefits - Ensure case files and reports are maintained in accordance with grant requirements. - Other duties as requested
Job Requirements:
Education: Bachelor’s degree in social work or related field of study preferred.
Work Experience:
- Relevant professional experience in a social service setting, including public benefits and the US social services system; minimum of 2 years’ experience strongly preferred. - Experience working with refugee and/or immigrant populations is strongly preferred.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English, both spoken and written; proficiency in Pashto/Dari is a plus. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of a standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities. - May require occasional weekend and/or evening work.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
We offer the following benefits to short term employees in the US: 403b retirement savings plans with immediately vested matching, sick leave, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
Qualifications
Potential interview questions
Can you describe your experience with the US social services system? | The interviewer wants to assess your understanding of the essential resources available to clients. | Discuss your previous roles and your familiarity with specific programs. |
How do you build relationships with clients from diverse backgrounds? | This question evaluates your cultural competence and interpersonal skills. | Pro members can see the explanation. |
What strategies do you use to manage multiple clients' cases effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
Describe a challenging case you managed in the past. What was your approach? | Pro members can see the explanation. | Pro members can see the explanation. |
How do you approach the needs assessment process for your clients? | Pro members can see the explanation. | Pro members can see the explanation. |
Give an example of how you helped a client navigate public benefits. What challenges did you face? | Pro members can see the explanation. | Pro members can see the explanation. |
What software tools do you use for case management and reporting? | Pro members can see the explanation. | Pro members can see the explanation. |
How would you handle a situation with a client who is resistant to accepting help? | Pro members can see the explanation. | Pro members can see the explanation. |